Privacy policy
PRIVACY POLICY
Zermat USA, Inc. understands the importance of the privacy of individuals who visit and use our websites, purchase Zermat products online, register as customers, or participate as Zermat Independent Affiliates/Entrepreneurs.
This Privacy Policy describes the information that Zermat USA may collect through www.zermatusa.com, the e-commerce functionalities operated on Shopify, my.zermatusa.com, and other official Zermat USA service, communication, and sales channels. It also describes how we may use, share, protect, and update such information.
Please note that this Policy does not apply to the privacy practices or policies of third parties with whom we may share information in accordance with this Policy, including technology providers, payment processors, shipping carriers, and Zermat Independent Affiliates/Entrepreneurs.
1. Zermat Official Properties and Channels
For purposes of this Policy, Zermat USA’s official properties and channels may include, among others:
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www.zermatusa.com, including the online store and shopping functions operated through Shopify.
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my.zermatusa.com, as the official virtual office or portal for Affiliates/Entrepreneurs, customers, and business tools.
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Customer Service channels, Zermat Business Center (CNZ), email, SMS, phone calls, forms, coupons, promotions, and official communications.
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Applications, integrations, or authorized platforms used by Zermat USA to process orders, payments, customer service, marketing, reporting, and commercial operations.
The above references replace any prior mention of zermatbusiness.com or obsolete virtual office links.
2. Zermat Independent Affiliates/Entrepreneurs
Zermat Independent Affiliates or Entrepreneurs are independent contractors of Zermat USA and are not employees of the company. Although Zermat USA encourages them to treat customer information confidentially, honor opt-out requests, and act in compliance with applicable laws, each Independent Affiliate/Entrepreneur may have their own practices regarding the collection, use, or sharing of information.
3. Personal Information We May Collect
Personal information is information that identifies or may identify an individual. Zermat USA may collect information such as:
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Name, address, phone number, email address, contact details, and account information.
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Billing address, shipping address, order history, returns, exchanges, coupons, promotions, and shopping preferences.
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Voice recordings or calls when communicating by phone through any channel, and geolocation information.
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Payment information necessary to process purchases. Payments may be processed through authorized third-party providers and payment platforms connected to Shopify; Zermat USA does not seek to store full credit card information beyond what is permitted by such providers and applicable law.
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Technical information such as IP address, device identifiers, browser information, site activity, cookies, tags, analytics events, abandoned carts, and communication preferences.
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Additional information when an individual applies to become or remains a Zermat Independent Affiliate/Entrepreneur, such as date of birth, tax information, Social Security Number or ITIN, banking or financial information, and data required for payments, commissions, tax reporting, and compliance with the compensation plan.
4. How We Collect Information
We collect information:
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When you create an account, make a purchase, request information, participate in promotions, or communicate with Zermat USA.
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When you use www.zermatusa.com, Shopify, my.zermatusa.com, or official channels connected to Zermat USA operations.
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When a Zermat Independent Affiliate/Entrepreneur, authorized provider, or Zermat USA operational system records information necessary to process a request, order, claim, return, promotion, or business process.
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Through technological tools such as cookies, analytics, CRM integrations, messaging platforms, forms, emails, SMS, and customer service systems.
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Through Zermat USA official social media accounts.
5. How We Use Personal Information
We may use the personal information collected to operate, provide, improve, and protect our services, including to:
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Process orders, payments, billing, shipping, exchanges, returns, warranties, claims, and package tracking.
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Connect customers with Zermat Independent Affiliates/Entrepreneurs when applicable.
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Manage accounts, memberships, commissions, coupons, benefits, promotions, business programs, reporting, tax compliance, and obligations related to the business model.
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Respond to inquiries, resolve technical issues, provide customer service, and improve the experience on www.zermatusa.com, Shopify, my.zermatusa.com, and other official channels.
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Send service, transactional, promotional, or marketing communications via email, SMS, phone, or other permitted methods, while respecting opt-out requests and available preferences.
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Prevent fraud, abuse, duplicate registrations, misuse of benefits, unauthorized activities, and security risks.
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Comply with laws, regulatory obligations, tax requirements, internal policies, and valid governmental requests.
6. To Whom We May Disclose Information
Zermat USA may disclose personal information, in a limited manner and according to the applicable purpose, to:
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Service providers supporting operations, including Shopify, payment processors, tax providers, shipping carriers, CRM systems, customer service providers, communication services, analytics providers, security providers, and technical support vendors.
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Zermat Independent Affiliates/Entrepreneurs when necessary to fulfill a customer request, purchase, business relationship, or operational process.
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Authorities, advisors, banks, auditors, or third parties when necessary to comply with legal, tax, contractual, or security obligations.
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Third parties in the event of a reorganization, asset transfer, merger, sale, or corporate restructuring, in accordance with applicable law.
Zermat USA does not sell personal information in the traditional sense of selling customer lists. However, certain analytics, advertising, or e-commerce tools may be considered information sharing under some state laws; where applicable, preference or opt-out mechanisms will be provided in accordance with the law.
7. Cookies, Analytics, and Communication Preferences
www.zermatusa.com and Shopify tools may use cookies and similar technologies to remember preferences, operate the shopping cart, measure site performance, personalize content, manage promotions, and improve the shopping experience. You may configure your browser to limit cookies; however, some site functions may not operate properly.
Zermat USA may also send communications by email, SMS, or other authorized means. You may request to stop receiving promotional communications by following the instructions in the message or by contacting Customer Service. Transactional or service communications may continue when necessary to process orders, accounts, warranties, or legal matters.
8. Security
Zermat USA implements reasonable physical, electronic, and administrative procedures to protect personal information against unauthorized access, loss, misuse, or unauthorized disclosure. No system is completely secure; therefore, we recommend protecting your credentials, verifying the authenticity of official channels, and keeping your contact information up to date.
When creating a Zermat USA account, you are responsible for selecting a strong password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved such access or use. Please notify us immediately of any unauthorized use of your password or account.
9. Information Retention
If you participate in the Zermat USA Compensation Plan, your information may be retained for one year or for as long as the Affiliate/Entrepreneur account shows any record of activity.
Zermat USA will retain your information as long as you are a customer and your account remains active in our system. If you decide to discontinue your relationship with us, we will delete your information within a reasonable timeframe (unless otherwise specified through a Privacy Rights request). We are required by law to retain certain records for business purposes such as legal, accounting, or reporting requirements, but we will not retain them longer than necessary. In some cases, we may retain information in a de-identified form, meaning personal identifiers have been removed and you cannot reasonably be re-identified.
10. Updating, Accessing, or Correcting Information
If you wish to update, correct, or review personal information provided to Zermat USA, you may log into the official portals available, including my.zermatusa.com when applicable, or contact the Zermat Business Center (CNZ) at 1-877-659-1552 regarding affiliate matters, orders, claims, or business processes.
11. Minors
Zermat USA recognizes the importance of protecting the privacy and security of minors. Registrations involving minors or Affiliates/Entrepreneurs permitted under business policies must comply with the authorization, verification, and control requirements established by Zermat USA and applicable law.
Our online services are not intended for use by individuals under the age of 16, and we do not knowingly collect information online from individuals under the age of 16.
12. Changes to This Policy
Zermat USA may update this Privacy Policy to reflect operational, technological, legal, or business changes. The current version will be the one published through Zermat USA’s official channels, including www.zermatusa.com and/or my.zermatusa.com, as applicable.
We are based in the United States, and the information we collect is governed by U.S. law. If you are accessing our services from outside the United States, please be aware that information collected may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may differ.
